Store Policies

Processing time on restocks is 5-7 business days not including holidays and weekends and 2-4 days on normal days.

Orders are processed in the order that they are received.  You will receive your tracking on the email that was registered. Receiving a tracking number doesn't mean that the package is en route. It means that the label was printed and we will begin working on your order.

 

Refunds/combine shipping:

If your package is returned due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer's expense or the order can be refunded minus shipping costs.

Packages will not be refunded or reshipped once the tracking information indicates the package was delivered (marked delivered, accepted, etc)

Make sure to try all the polishes once you receive them, especially thermals. We will not refund or replace a polish months after you received the package.

Due to the nature of the products, all sales are final. We can no longer keep track of multiple orders however, they may be combined for your convenience if you send us an email with the order numbers before they are shipped. Please make sure that you are satisfied with your purchase before checking out.

 

Damaged Items:

If you receive a polish that is damaged please send me an email (fancygloss@yahoo.com) with pictures of the damage within 24 hours regarding a replacement.

If we have sent you an incorrect item, please keep the items that were sent to you and we will send you the correct item. If we no longer have the polish ordered in stock, we will issue a refund for the damaged or incorrect items minus shipping charges.

 

Thermals:

Do not store thermals in a bathroom or in direct sunlight. We don't recommend in the fridge either. High or low temperatures can damage the thermal properties. 

 

Missing Packages:

In the event that the USPS states that your package has been delivered to you yet you did not receive it, you must contact your local post office within 24 hours of said delivery. Please understand that we cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package. If necessary, you will need to file a lost package claim with usps.

Call: 1-800-275-8777

 

International Buyers:

International packages will not be replaced or refunded if they are lost, stolen, or destroyed after leaving US soil. Fancy Gloss is not responsible for any customs fees, taxes, duties, or tariffs that may occur with international orders.